The following cases describe when SellerLogic charges a fee and in what amount.
Successful refund
As a rule, Amazon will confirm the submitted error and inform you of the amount and transaction number of the refund. In this case, you do not need to do anything else. It is not necessary to give us the answer. We automatically recognize the refund and close the corresponding case. There is a fee of 20% of the Amazon refund.
Successful product replacement
Amazon confirms that one or more products are missing from your inventory and replaces them with identical products. The product will be added back to your stock. In this case you do not need to do anything else. It is not necessary to give us this answer. We automatically recognize the refund and close the corresponding case. There is a fee of 20% of the estimated refund for the replaced product.
Response time expired
This is a system status. A case is closed automatically if the response time elapses after a case has been submitted. You have 30 days to react after a case has been found or opened. After automatic closing, it is not possible to reopen the case. The fee of 20% of the anticipated refund will be charged regardless of the further course of the case.
Expiry date expired
This is a system status. A case is automatically closed when the calculated deadline for submitting a new case expires. Amazon has different deadlines for different errors. After automatic closing, the case cannot be reopened. The fee of 20% of the expected refund will be charged regardless of the further course of the case. If a case is automatically closed within 5 days of the discovery, we will not charge a fee as a gesture of goodwill.
Manual Assignment - Reimbursement
The refund data transmitted by Amazon is not unique. A support employee manually assigns this data to a lost & found case. After the manual assignment, an automatic system check takes place. If this is successful, the case is automatically closed by the system. A fee of 20% is incurred.
Manual Assignment - Replacement Product
The data transmitted by Amazon for the product replacement is not unique. A support employee manually assigns this to a lost & found case. After the manual assignment, an automatic system check takes place. If this is successful, the case is automatically closed by the system. There is a fee of 20% of the expected refund.
Subscription Termination
The subscription can be cancelled at any time with a notice period of two weeks. Cancellation is effected by deactivating the Auto Renewal online. After deactivation, all open cases must be processed within 2 weeks. All cases that are still open after 2 weeks will be closed by the system for a fee. A fee of 20% of the anticipated refund will be charged.
If we determine that there is a refund from Amazon for cases that we have investigated, but these have been closed without justification with false information, we will charge a penalty fee of 50% of the payment.
Unless otherwise stated, our prices are exclusive of applicable VAT.