For what period of time can errors be claimed against Amazon?
Depending on the error, claims can be made 3 to 18 months retroactively. SellerLogic always considers the maximum permissible period.
Mon, 22 Oct, 2018 at 1:21 AM
Do further reports have to be requested?
No further reports need to be requested.
Mon, 22 Oct, 2018 at 1:22 AM
Do requested reports need to be imported?
Nein. Alle erforderlichen Berichte werden über die Amazon MWS API von SellerLogic automatisch abgerufen.
Mon, 22 Oct, 2018 at 1:23 AM
How often is the Amazon payouts compared with the lost & found cases?
The reconciliation takes place every hour. If there is a refund, it is assigned to the corresponding case and the case is automatically closed.
Mon, 22 Oct, 2018 at 1:25 AM
Does Lost & Found comply with Amazon guidelines?
Lost & Found adheres to all Amazon guidelines without exception. This also includes that the found cases may not be submitted automatically. All investi...
Wed, 31 Oct, 2018 at 10:33 AM
Can Lost & Found cases be opened automatically at Amazon?
No. Each case must be submitted manually to Amazon. The automated submission of cases to Amazon is a violation of the guidelines.
Mon, 22 Oct, 2018 at 1:28 AM
I have used another reimbursement system in the past. Can Lost & Found be used or are there possible duplicates in the cases?
Lost & Found takes into account all reimbursements Amazon has made in the past. Please note that current cases that may lead to a refund in the future c...
Mon, 22 Oct, 2018 at 1:30 AM
Why are settlement reports required and only for 6 and not 18 months?
Via the settlement reports, we check whether Amazon has initiated a refund to the seller that was not justified. The report is automatically archived by Ama...
Sun, 25 Nov, 2018 at 8:48 AM