Case handling

New Finds
The search for new cases is performed daily in the morning. If SellerLogic Lost & Found detects a new case where you need to take action, you will autom...
Mon, 22 Oct, 2018 at 12:15 AM
Submitting a new case
An overview of all new cases: https://lost.sellerlogic.com/case/?LostCase[globalStatus]=new A separate case must be submitted to Amazon for each Lost &...
Fri, 2 Nov, 2018 at 10:51 AM
Dealing with submitted cases
Self reimbursed If your review shows that you have initiated the reimbursement to the customer yourself, please click on "Close case" in the pop-...
Mon, 22 Oct, 2018 at 12:35 AM
Rejection of a reimbursement requested
Amazon rejects a refund If Amazon informs you of an answer that does not lead to the payment of the submitted error, please let us know. To do this, please...
Mon, 22 Oct, 2018 at 12:26 AM
Enter new Amazon case number
In some situations the reopening of a closed Amazon case is no longer possible. In this case, a new case must be opened. The new case number must be stored ...
Mon, 22 Oct, 2018 at 12:32 AM
Case status
New Newly identified cases that have not yet been submitted or processed by Amazon. In process Cases filed with Amazon waiting for an event. Will ...
Mon, 22 Oct, 2018 at 12:32 AM