The "Transactions" page keeps a record of all financial events related to Lost & Found cases. The table shows the key details of your refund transactions and related Lost & Found fees. It can be accessed in two ways:
- SELLERLOGIC Homepage > Lost & Found | Transactions
- Lost & Found navigation bar > Transactions
Lost & Found fees
The Lost & Found fees are applied after the case status changes to “Closed”. To learn more about the reasons for applying the fees, see Lost & Found | Cases.
The Lost & Found fees are paid in the currency in which Amazon processes the reimbursement. If the payment is made in a currency other than EUR, it will be converted to EUR on the day the case is closed based on the exchange rate provided by the Europe Central Bank (ECB).
All financial events that occur during a month are consolidated in your monthly invoice. For more information, see SELLERLOGIC | Invoices.
Table fields
Below is a table listing all fields available in the "Transactions" table, along with their respective descriptions.
| Column header | Description | Column header filter |
|---|---|---|
| Transaction ID | The unique identifier assigned to each transaction for reference and tracking purposes. | Live search |
| Case ID |
The unique identifier assigned to each case within Lost & Found for reference and tracking purposes. Clicking on the case ID value opens the “Case overview” page of the corresponding Lost & Found case. |
Live search |
| Account name | The name of the Amazon account associated with the case. | Dropdown list |
| Amazon case ID |
The unique identifier assigned by Amazon upon case submission. Clicking on the Amazon case ID value opens the Amazon Seller Central case dashboard for authorized users. |
Live search |
| Reimbursement ID |
The unique identifier assigned by Amazon to each reimbursement record. Clicking on the value opens the reimbursement details on Amazon Seller Central for authorized users. |
Live search |
| Amazon order ID | The unique identifier assigned by Amazon to each order for tracking orders and retrieving order details. | Live search |
| SKU | The Stock Keeping Unit (SKU) is the unique alphanumeric code used by Amazon to identify a product for inventory and sales purposes. On rare occasions, two different marketplaces may have the same SKU. | Live search |
| Type |
The type of transaction, which can be one of the following: Reimbursement: Transaction associated with the case that was closed with “Successful” status. Rejected with fees: Transaction associated with the case that was closed with “Rejected” status. Adjustment: Correction done to the original transaction. For more information about case statuses, see Lost & Found | Cases. |
Dropdown list |
| Amount | The exact amount refunded by Amazon for this case. | Live search |
| Fee |
The exact amount of SELLERLOGIC fee charged for this case. It is calculated by the system based on the amount of the transaction. The fee is shown both in EUR and in the currency of the transaction along with the corresponding exchange rate. |
Live search |
| Invoice number | The unique identifier assigned to the invoice that summarizes the details of this transaction. | Live search |
| Transaction date | The date and time of when the transaction occurred. | Date picker |
Info: Lost & Found conducts the reimbursement reconciliation every hour. When the reimbursement is found, it is automatically assigned to the corresponding case closing the case with “Successful” status.
Table options
Each column header provides “Ascending” and “Descending” sorting options as well as individual filtering of data upon a click on the column header filters as provided in the table above.
The “Table settings” and “Table content” buttons, located at the lower right of the page, enable you to customize the view and content of the page table. The “Table content” modal form allows you to manage the columns of the table, by changing their respective order or visibility status. For more information, see SELLERLOGIC | Common service features.
The “Export results” button, represented as an up arrow icon at the top right of the page, enables the export of all fields with data from the first table page. By clicking this button, you can export up to 100 table rows in CSV, XLS, or XLSX file formats.