The “Notification center” page allows account administrators to manage email notifications sent to the users under their customer account. To access the page navigate to SELLERLOGIC navigation bar | Gear icon > Notification center.
Manage notifications
The “Notification center” page displays all cases associated with each service, detailing instances when email notifications are sent and specifying the recipients of these notifications. These notifications include updates for Lost & Found cases and “Sales optimization” messages.
The page allows account administrators to:
- enable or disable specific notifications by selecting the corresponding checkbox next to the notification’s title;
- define the recipients for each notification by selecting the checkbox next to the user’s name and email address.
There are two types of notifications:
Mandatory notifications require at least one recipient to be selected. They include:
- “New cases were identified”
- “Reminder regarding the expiration of cases”
- “Cases pending to be processed”
- “Customer action required”
- “A case has been closed successfully”
- “A case has not been successfully closed”
- “A case has been closed with fees”
Optional notifications include:
- “Notification about deleted cases”
- “Lost & Found for Amazon - Reimbursement potential”
Some Lost & Found notifications feature a "Case manager” option. The case manager is the user responsible for opening the case on Lost & Found. This option is pre-selected by default and cannot be changed. It ensures that a certain notification related to that specific case is automatically sent to the assigned case manager user.
Save changes
To apply any changes made on the “Notification center” page, they need to be confirmed by clicking the “Save” button located at the lower left corner of the page. The system will then validate all the changes provided and highlight mandatory fields with missing recipients.