The SELLERLOGIC Support menu centralizes access to all support resources and tools in one location.

It can be accessed by clicking the question mark icon located in the SELLERLOGIC global action bar. The menu appears as a drawer, displaying the logged-in user’s name and associated customer at the top, followed by a vertically arranged list of support-related options.

The "SELLERLOGIC Support" assistant is an AI-powered chat tool built into the SELLERLOGIC Platform. It is available on every page after logging in and provides answers to questions about product setup, configuration, and troubleshooting, drawn from product documentation and support resources.

Navigation path

SELLERLOGIC Platform > floating chat button (lower-right corner by default)

Prerequisites:

An active SELLERLOGIC account and an active login session are required to access the "SELLERLOGIC Support" assistant and Support menu.

Available options

Knowledge base: Access the main documentation portal for all SELLERLOGIC services and explore the full Knowledge base content. Tip: Contextual access to the Knowledge base articles is available on every SELLERLOGIC page. By clicking the question mark icon next to the page title, you can open a relevant article in a side drawer, quickly finding answers on the spot without leaving the page. You can also open the full article in a new browser tab for easier reading or sharing.

Roadmap: Opens the SELLERLOGIC product roadmap, showcasing planned, in-progress, and released features, as well as important changes.

Release notes: Opens the SELLERLOGIC release notes page, providing detailed logs of feature updates, bug fixes, and improvements.

Remote desktop application: Links to the remote support tool used for real-time troubleshooting.

YouTube: Opens the SELLERLOGIC YouTube channel featuring video tutorials and demos.

Suggest an idea: Opens the SELLERLOGIC product roadmap with a form to submit suggestions or feature requests.

API documentation: Opens the SELLERLOGIC API reference.

Report a problem: Opens a form to report bugs or technical issues.

Report a problem

To report technical issues or bugs directly from the relevant SELLERLOGIC page, access the “Report a problem” form within the Support menu and fill out the fields as follows:

• Additional information for contact (optional): Provide alternative contact details to assist the support team in follow-up communication.
• Where do you experience an issue? (required): Specify one or multiple areas of the SELLERLOGIC platform where the issue was encountered.
• What is the issue you experienced? (required): Describe the issue in detail, including steps to reproduce, if possible.
• How critical is your issue? (required): Indicate the severity of the impact on your workflow.
• Add media (optional): Upload screenshots that help to illustrate the issue.
• Allow to gather page browser information (optional): Enable this checkbox to share technical data with SELLERLOGIC to speed up issue identification and resolution. 

When you allow to collect browser information, additional browser and page metadata are included with the report:

• Operating System: Helps identify system-specific issues.
• Browser Name & Version: Ensures compatibility across different browsers and versions.
• Screen Resolution: Aids in diagnosing layout or display issues.
• Locale/Time Zone: Important for resolving date/time discrepancies.
• JavaScript Status: Ensures site features relying on JavaScript function correctly.

Once all required fields are completed, the “Send a report” button becomes active. Click this button to submit your issue to SELLERLOGIC Support for review and resolution.

Our support team will receive an email with all the provided details and will contact you promptly via email or your preferred communication channel. 

SELLERLOGIC Support AI assistant

Accessing the assistant

After logging in, you will see a floating chat button — displayed as a speech bubble icon. By default, the button appears in the lower-right corner of your screen. You can drag it to any preferred position. When released, the button snaps to one of eight positions along the edges of the screen. Visual indicators appear during dragging to show the available snap positions. The button remembers its last position across page loads and browser sessions.

Click the floating button to open the “SELLERLOGIC Support” chat panel. Once the chat panel is open:
1.    Type your question in the “Type your question...” field at the bottom of the panel.
2.    Press Enter or click the “Send” button to submit.
3.    The assistant responds with relevant information drawn from product documentation and support resources.

Note: To maintain performance for all users, requests are limited to 30 messages per minute. If you reach this limit, wait a moment before sending your next message.

Starting a new conversation

Your conversation is saved for the duration of your current browser tab session. If you close and reopen the chat panel within the same tab, your previous messages are still available. Opening a new browser tab or refreshing the page starts a new conversation.

To clear the current conversation and start a fresh one, click the pencil icon in the top-right corner of the panel header.

Supported languages

The assistant understands and responds in the following languages:

• English
• German
• French
• Spanish