The "Account management" page serves as a centralized hub of the SELLERLOGIC Platform, offering access to a range of tools and settings for managing services, enabled for your Amazon accounts.

The Lost & Found tab located on the “Account management” page is designed to manage settings for your Amazon accounts with the Lost & Found service enabled. The tab is available per each Amazon account on the left side of the account section.

The Lost & Found account management tab can be accessed in two ways:

• SELLERLOGIC Homepage > Settings | Amazon accounts > Lost & Found
• Settings menu > Amazon accounts > Amazon accounts > Lost & Found

Settings

“Ignore cases falling below the set amount in euros”

This field enables configuring of the Lost & Found cases search. It allows you to define a threshold value in EUR equivalent below which any found cases will be ignored. This helps streamline the case search process by excluding minor cases that may not require your attention.

Сases with an estimated reimbursement amount lower than the value specified in this field will be ignored.

To change the threshold value, click on the field and enter a new amount.

Note: The entered value is treated as the value in EUR currency. The valid range for this field is between 2 and 4 EUR.

Marketplace

This section lists all marketplaces under a certain account with the Lost & Found service enabled. Clicking on the marketplace title opens the corresponding page on Amazon in a new browser window.

The current status of each marketplace is indicated below its title:

Active: The Lost & Found case search is enabled for this marketplace.
Inactive: The Lost & Found case search is disabled for this marketplace.

Enable or disable the service

You can enable the Lost & Found service for your account directly from this page by selecting the “Enable product” button. Enabling it will change the status of all listed marketplaces to "Active".

Note: The "Enable product" button is only available for accounts that currently have no Lost & Found service enabled.

Likewise, you can disable the Lost & Found service for your account directly from this page by selecting the “Disable product” button. Disabling it will change the status of all listed marketplaces to "Inactive" and the case search will be disabled. After all active cases are closed, Lost & Found will be completely disabled for this account.

Note: The "Disable product" button is only available for accounts that currently have the Lost & Found service enabled.

If you wish to enable or disable Lost & Found for a certain marketplace only, please contact SELLERLOGIC Support.

Connect a new account to Lost & Found

For your convenience, you can connect a new Amazon account to Lost & Found directly from the “Account management” page. To connect a new account, click on the “Add/restore account” button with the plus icon at the top right of the page and select Lost & Found in the “Create an Amazon account” modal form. This will launch the Lost & Found setup wizard. Go through the wizard steps to enable Lost & Found for the new account. To learn more about the Lost & Found setup wizard, see Lost & Found | Setup.

Additionally, the “Add/restore account” button provides options to add a new Amazon account and enable two or more SELLERLOGIC services at once. To learn more, see SELLERLOGIC | Account management.